For anyone creating a Christmas setting at home or preparing a thoughtful seasonal gift. Check each product’s dimensions and use instructions for your space.

Our shipping policy lists typical processing of 1–5 business days, followed by estimated delivery of 10–20 business days after shipment. These are estimates, not guaranteed arrival dates; destination and seasonal conditions may affect timing.

At Verunaro, we believe that a smooth shopping experience should continue from checkout all the way to delivery.

We work with trusted logistics partners and fulfillment facilities to process and deliver orders as efficiently as reasonably possible. This Shipping Policy explains our standard processing times, estimated delivery periods, shipping fees, fulfillment arrangements, and other important information regarding delivery.

Please note that delivery estimates are provided for general guidance and may vary depending on destination, carrier conditions, customs procedures, and circumstances outside our reasonable control.

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1. Order Processing Time

Orders are typically processed within:

1–5 Business Days

Processing begins after your payment has been successfully confirmed.

During the processing stage, we may need to verify order information, prepare products, coordinate inventory, and arrange shipment.

Processing times may occasionally be affected by:

• Higher-than-usual order volumes;
• Public holidays;
• Promotional or seasonal periods;
• Product availability;
• Inventory arrangements;
• Other circumstances affecting order preparation.

Once your order has been shipped, we will generally send a shipping confirmation email containing the available tracking information.

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2. Estimated Delivery Time

After an order has been shipped, the estimated delivery time is:

10–20 Business Days

This estimated period refers to the transportation and delivery stage after shipment.

The overall order timeline may therefore include:

Order Processing → Shipment Preparation → Transportation → Local Delivery

Actual delivery times may vary depending on factors such as:

• Destination country or region;
• Shipping method;
• Local postal or delivery services;
• Customs clearance procedures;
• Carrier operating conditions;
• Weather or other transportation disruptions;
• Seasonal delivery volumes;
• Circumstances beyond our reasonable control.

Delivery estimates are not guaranteed delivery dates.

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3. Shipping Fees

We currently offer standard shipping options for eligible orders.

Standard Shipping Fee: $2.99 USD

The applicable shipping cost will be displayed during checkout before you complete your payment.

Shipping availability and applicable fees may vary depending on the destination, order details, or other circumstances.

If different shipping options are available for your order, the applicable options and charges will be presented at checkout.

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4. Fulfillment & Shipping Origin

To provide efficient order fulfillment, products may be shipped from our own facilities or from trusted partner fulfillment facilities.

The fulfillment location may depend on:

• Product availability;
• Inventory location;
• Order volume;
• Delivery destination;
• Logistics arrangements.

For this reason, we do not guarantee that every order will be shipped from a particular city, country, warehouse, or facility.

Your order may also be fulfilled through more than one facility where necessary, which may result in separate shipments or tracking information for different products.

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5. Tracking Your Order

Once your order has been shipped, you will generally receive a shipping confirmation email containing available tracking information.

Please allow some time for tracking information to become active after the carrier receives and scans the shipment.

Tracking updates may occasionally be delayed due to:

• Carrier processing;
• Transfers between logistics facilities;
• International transportation;
• Customs processing;
• Local delivery procedures.

If your tracking information does not appear immediately, we recommend allowing additional time for the carrier's system to update.

If you have questions regarding your shipment, please contact our customer support team.

Email:
service@verunaro.com

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6. International Shipping

We provide international shipping where available.

Shipping availability may depend on:

• Destination country or region;
• Carrier availability;
• Local delivery restrictions;
• Product restrictions;
• Customs requirements;
• Other logistical considerations.

If we are unable to ship an order to the destination provided, we may contact you regarding the available options.

International shipments may also be subject to customs procedures, import requirements, or other destination-specific regulations.

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7. Customs, Duties & Import Charges

Depending on the destination country or region, an order may be subject to customs duties, import taxes, handling charges, or other fees imposed by local authorities.

Such charges are generally determined by the destination country and may vary according to local regulations and the nature or value of the shipment.

Where applicable, customers may be responsible for charges imposed by customs authorities or other local agencies.

Because customs requirements differ between jurisdictions, we recommend checking the applicable requirements in your destination country before placing an international order.

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8. Delayed, Lost, or Unusual Shipments

Although we work with logistics partners to support reliable delivery, shipping delays can occasionally occur.

If your tracking information has not been updated for an extended period or your package appears to be significantly delayed, please contact us.

To help us review the shipment, please provide:

• Order number;
• Tracking number;
• Destination information;
• Relevant shipping details;
• Any additional information regarding the delivery issue.

Our customer support team will review the available information and work with the relevant logistics provider where appropriate to assist with the situation.

Please understand that some delivery delays may result from circumstances outside our reasonable control, including customs procedures, carrier disruptions, severe weather, transportation interruptions, or unusually high shipping volumes.

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9. Updating Your Shipping Address

If you need to change your shipping address after placing an order, please contact us as soon as possible.

Address changes can generally only be requested before the order enters processing or shipment preparation.

Once an order has been processed, packed, transferred to a carrier, or shipped, we may no longer be able to modify the delivery address.

If an address change cannot be completed, any available options will depend on the status of the shipment and the applicable carrier procedures.

Customer Support Email:
service@verunaro.com

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10. Shipping Address Information

Your shipping address may be different from your billing address.

Customers are responsible for providing shipping information that is:

• Accurate;
• Complete;
• Current;
• Sufficient for successful delivery.

Please carefully review your shipping information before completing your purchase.

Incorrect or incomplete information may result in delivery delays, failed delivery attempts, additional carrier charges, or the shipment being returned.

If you discover an error after placing your order, please contact us immediately. While we will make reasonable efforts to assist, an address change cannot always be guaranteed once processing has begun.

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11. Order Processing Schedule

Orders are generally processed during regular business days.

Orders placed on weekends or public holidays will normally begin processing on the next available business day.

During major holidays, promotional events, seasonal campaigns, or periods of unusually high order volume, processing may take longer than the standard timeframe.

We appreciate your patience during these periods and will make reasonable efforts to keep your order moving through the fulfillment process.

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12. Split Shipments

Depending on product availability, inventory location, or fulfillment arrangements, products from the same order may occasionally be shipped separately.

If this occurs, you may receive more than one shipping confirmation or tracking number.

You will not necessarily need to take any additional action, and the remaining items will continue through the applicable fulfillment process.

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13. Delivery Estimates & Important Notice

The processing and delivery periods stated in this Policy are estimated timeframes rather than guaranteed delivery dates.

Delivery may take longer than expected due to circumstances such as:

• Customs clearance;
• Carrier delays;
• Weather conditions;
• Transportation disruptions;
• Public holidays;
• High seasonal shipping volumes;
• Incorrect or incomplete address information;
• Events beyond our reasonable control.

Where a delay occurs, we will make reasonable efforts to provide assistance and, where available, relevant shipping information.

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14. Contact Information

If you have questions about shipping, tracking, delivery times, address changes, or other delivery-related matters, please contact us.

Brand Name

Verunaro

Legal Company Name

Guangzhou Xin'an E-Commerce Co., Ltd.

Customer Support Email

service@verunaro.com

Business Address

Room 310, Building 1, No. 210 Hedong South Road, Jiangpu Subdistrict, Conghua District, Guangzhou, Guangdong, China

Our customer support team will review your inquiry and provide assistance based on the circumstances of your order.

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Thank You

Thank you for choosing Verunaro.

We are committed to making every stage of your order journey—from checkout to delivery—as clear, convenient, and dependable as possible.

Eligible unused products in original condition may generally be returned within 30 calendar days after delivery, subject to our policy. Contact service@verunaro.com before sending anything back. Preference-based return shipping is generally the customer’s responsibility.

At Verunaro, we want every purchase to feel clear, convenient, and dependable. If your purchase does not meet your expectations or you encounter an issue with your order, please review the return and refund guidelines below.

This Return & Refund Policy explains when a return, refund, replacement, or other resolution may be available and how to submit a request.

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1. Order Cancellation

You may request to cancel an order before it enters the processing or fulfillment stage.

If your cancellation request is approved, the applicable refund will generally be issued to the original payment method used for the purchase.

Once an order has entered fulfillment, been packed, or been shipped, cancellation may no longer be available.

Because orders may move into processing shortly after purchase, we recommend contacting us as soon as possible if you need to request a cancellation.

Email:
service@verunaro.com

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2. Returns

Eligible products may generally be returned within 30 calendar days after delivery, subject to the requirements described in this Policy and applicable law.

To qualify for a return, the product should:

• Be unused and in its original condition;
• Include the original packaging and accessories, where applicable;
• Include valid proof of purchase or order confirmation;
• Meet any other applicable return requirements communicated by our customer support team.

Please contact our customer support team before sending any product back.

Products returned without prior approval or return instructions may not be accepted or may experience delays in processing.

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3. How to Request a Return

To begin a return request, please contact our customer support team at:

service@verunaro.com

To help us review your request efficiently, please provide:

• Order number;
• Product name;
• Reason for the return;
• Clear photos or videos of the product, where applicable;
• Any additional information reasonably necessary to assess the request.

After reviewing your request, our customer support team will provide the applicable return instructions and, where appropriate, the designated return address.

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4. Return Address

Please do not send returned products directly to our business registration address.

Our business address is provided for company information and transparency purposes and is not necessarily the address designated for product returns.

Once your return request has been reviewed and approved, our customer support team will provide the appropriate return address and instructions.

Sending a return to an unauthorized address may result in delays or prevent us from properly processing your return.

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5. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return.

For preference-based returns, including circumstances such as:

• Ordering the wrong item;
• Changing your mind;
• No longer wanting the product;
• Personal preference or other non-product-related reasons;

the customer is generally responsible for the applicable return shipping costs, unless otherwise required by applicable law.

For products that arrive:

• Damaged;
• Defective;
• Incorrect; or
• Materially different from the product description;

please contact us promptly after delivery.

After reviewing the circumstances, we may provide an appropriate resolution, which may include a replacement, refund, return assistance, or another remedy where applicable.

Where we determine that return assistance is appropriate due to a product-related issue, we will provide instructions regarding the applicable return shipping arrangements.

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6. Refunds

Once an approved returned product has been received and inspected, we will review the return and notify you regarding the applicable refund decision.

For approved refunds, the refund will generally be issued to the original payment method within:

5–10 Business Days

This timeframe begins after the returned product has been received and the applicable inspection or review has been completed.

Please note that the time required for a refund to appear in your account may vary depending on your payment provider, bank, card issuer, or other financial institution.

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7. Refund Amounts

Where a refund is approved, the amount refunded will depend on the circumstances of the return and the applicable terms of this Policy.

Original shipping charges, return shipping costs, customs charges, duties, taxes, or other fees may be treated differently depending on the reason for the return and applicable legal requirements.

Any applicable deductions or exclusions will be communicated where relevant during the return process.

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8. Late or Missing Refunds

If you have been notified that a refund has been issued but the funds have not yet appeared in your account, please take the following steps:

First: Check your original payment account or bank statement again.

Second: Contact your payment provider or financial institution, as processing times can vary.

Third: If the refund is still not reflected after the applicable processing period, contact our customer support team so we can assist with reviewing the status.

Email:
service@verunaro.com

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9. Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or with a missing product, please contact us as soon as reasonably possible after delivery.

Please include:

• Your order number;
• A description of the issue;
• Photos or videos showing the condition of the product or package, where applicable.

Providing clear supporting information can help us assess the situation more efficiently.

After reviewing the information, we will work with you to determine an appropriate resolution in accordance with this Policy and applicable law.

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10. Important Return Information

Before sending any product back, please wait for confirmation and return instructions from our customer support team.

To help avoid unnecessary delays:

• Do not send returns to the business registration address;
• Do not send a product back without prior return instructions;
• Keep your return shipment tracking information where applicable;
• Retain proof of shipment until the return has been fully processed.

Return eligibility may depend on the condition of the product, the reason for the return, the time elapsed since delivery, and applicable legal requirements.

Nothing in this Policy is intended to limit any consumer rights that cannot legally be excluded or restricted under applicable law.

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11. Contact Information

If you have questions about returns, refunds, cancellations, damaged products, or other after-sales matters, please contact us using the information below.

Brand Name

Verunaro

Legal Company Name

Guangzhou Xin'an E-Commerce Co., Ltd.

Customer Support Email

service@verunaro.com

Business Address

Room 310, Building 1, No. 210 Hedong South Road, Jiangpu Subdistrict, Conghua District, Guangzhou, Guangdong, China

Our customer support team will review your request and provide further assistance based on the circumstances of your order and the applicable policies.

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Policy Note

This Return & Refund Policy should be read together with our Purchase Terms, Terms of Service, Shipping Policy, and Privacy Policy. Where applicable law provides mandatory consumer protections, those rights will continue to apply.

Materials, care requirements and any certifications vary by item. Check the individual product details or contact us before purchase; do not assume vegan status or certification from imagery.