Return & Refund Policy
At Verunaro, we want every purchase to feel clear, convenient, and dependable. If your purchase does not meet your expectations or you encounter an issue with your order, please review the return and refund guidelines below.
This Return & Refund Policy explains when a return, refund, replacement, or other resolution may be available and how to submit a request.
1. Order Cancellation
You may request to cancel an order before it enters the processing or fulfillment stage.
If your cancellation request is approved, the applicable refund will generally be issued to the original payment method used for the purchase.
Once an order has entered fulfillment, been packed, or been shipped, cancellation may no longer be available.
Because orders may move into processing shortly after purchase, we recommend contacting us as soon as possible if you need to request a cancellation.
Email:
service@verunaro.com
2. Returns
Eligible products may generally be returned within 30 calendar days after delivery, subject to the requirements described in this Policy and applicable law.
To qualify for a return, the product should:
- Be unused and in its original condition;
- Include the original packaging and accessories, where applicable;
- Include valid proof of purchase or order confirmation;
- Meet any other applicable return requirements communicated by our customer support team.
Please contact our customer support team before sending any product back.
Products returned without prior approval or return instructions may not be accepted or may experience delays in processing.
3. How to Request a Return
To begin a return request, please contact our customer support team at:
To help us review your request efficiently, please provide:
- Order number;
- Product name;
- Reason for the return;
- Clear photos or videos of the product, where applicable;
- Any additional information reasonably necessary to assess the request.
After reviewing your request, our customer support team will provide the applicable return instructions and, where appropriate, the designated return address.
4. Return Address
Please do not send returned products directly to our business registration address.
Our business address is provided for company information and transparency purposes and is not necessarily the address designated for product returns.
Once your return request has been reviewed and approved, our customer support team will provide the appropriate return address and instructions.
Sending a return to an unauthorized address may result in delays or prevent us from properly processing your return.
5. Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return.
For preference-based returns, including circumstances such as:
- Ordering the wrong item;
- Changing your mind;
- No longer wanting the product;
- Personal preference or other non-product-related reasons;
the customer is generally responsible for the applicable return shipping costs, unless otherwise required by applicable law.
For products that arrive:
- Damaged;
- Defective;
- Incorrect; or
- Materially different from the product description;
please contact us promptly after delivery.
After reviewing the circumstances, we may provide an appropriate resolution, which may include a replacement, refund, return assistance, or another remedy where applicable.
Where we determine that return assistance is appropriate due to a product-related issue, we will provide instructions regarding the applicable return shipping arrangements.
6. Refunds
Once an approved returned product has been received and inspected, we will review the return and notify you regarding the applicable refund decision.
For approved refunds, the refund will generally be issued to the original payment method within:
5–10 Business Days
This timeframe begins after the returned product has been received and the applicable inspection or review has been completed.
Please note that the time required for a refund to appear in your account may vary depending on your payment provider, bank, card issuer, or other financial institution.
7. Refund Amounts
Where a refund is approved, the amount refunded will depend on the circumstances of the return and the applicable terms of this Policy.
Original shipping charges, return shipping costs, customs charges, duties, taxes, or other fees may be treated differently depending on the reason for the return and applicable legal requirements.
Any applicable deductions or exclusions will be communicated where relevant during the return process.
8. Late or Missing Refunds
If you have been notified that a refund has been issued but the funds have not yet appeared in your account, please take the following steps:
First: Check your original payment account or bank statement again.
Second: Contact your payment provider or financial institution, as processing times can vary.
Third: If the refund is still not reflected after the applicable processing period, contact our customer support team so we can assist with reviewing the status.
Email:
service@verunaro.com
9. Damaged, Defective, Incorrect, or Missing Items
If your order arrives damaged, defective, incorrect, or with a missing product, please contact us as soon as reasonably possible after delivery.
Please include:
- Your order number;
- A description of the issue;
- Photos or videos showing the condition of the product or package, where applicable.
Providing clear supporting information can help us assess the situation more efficiently.
After reviewing the information, we will work with you to determine an appropriate resolution in accordance with this Policy and applicable law.
10. Important Return Information
Before sending any product back, please wait for confirmation and return instructions from our customer support team.
To help avoid unnecessary delays:
- Do not send returns to the business registration address;
- Do not send a product back without prior return instructions;
- Keep your return shipment tracking information where applicable;
- Retain proof of shipment until the return has been fully processed.
Return eligibility may depend on the condition of the product, the reason for the return, the time elapsed since delivery, and applicable legal requirements.
Nothing in this Policy is intended to limit any consumer rights that cannot legally be excluded or restricted under applicable law.
11. Contact Information
If you have questions about returns, refunds, cancellations, damaged products, or other after-sales matters, please contact us using the information below.
Brand Name
Verunaro
Legal Company Name
Guangzhou Xin'an E-Commerce Co., Ltd.
Customer Support Email
Business Address
Room 310, Building 1, No. 210 Hedong South Road, Jiangpu Subdistrict, Conghua District, Guangzhou, Guangdong, China
Our customer support team will review your request and provide further assistance based on the circumstances of your order and the applicable policies.
Policy Note
This Return & Refund Policy should be read together with our Purchase Terms, Terms of Service, Shipping Policy, and Privacy Policy. Where applicable law provides mandatory consumer protections, those rights will continue to apply.