Shipping Policy
At Verunaro, we believe that a smooth shopping experience should continue from checkout all the way to delivery.
We work with trusted logistics partners and fulfillment facilities to process and deliver orders as efficiently as reasonably possible. This Shipping Policy explains our standard processing times, estimated delivery periods, shipping fees, fulfillment arrangements, and other important information regarding delivery.
Please note that delivery estimates are provided for general guidance and may vary depending on destination, carrier conditions, customs procedures, and circumstances outside our reasonable control.
1. Order Processing Time
Orders are typically processed within:
1–5 Business Days
Processing begins after your payment has been successfully confirmed.
During the processing stage, we may need to verify order information, prepare products, coordinate inventory, and arrange shipment.
Processing times may occasionally be affected by:
- Higher-than-usual order volumes;
- Public holidays;
- Promotional or seasonal periods;
- Product availability;
- Inventory arrangements;
- Other circumstances affecting order preparation.
Once your order has been shipped, we will generally send a shipping confirmation email containing the available tracking information.
2. Estimated Delivery Time
After an order has been shipped, the estimated delivery time is:
10–20 Business Days
This estimated period refers to the transportation and delivery stage after shipment.
The overall order timeline may therefore include:
Order Processing → Shipment Preparation → Transportation → Local Delivery
Actual delivery times may vary depending on factors such as:
- Destination country or region;
- Shipping method;
- Local postal or delivery services;
- Customs clearance procedures;
- Carrier operating conditions;
- Weather or other transportation disruptions;
- Seasonal delivery volumes;
- Circumstances beyond our reasonable control.
Delivery estimates are not guaranteed delivery dates.
3. Shipping Fees
We currently offer standard shipping options for eligible orders.
Standard Shipping Fee: $2.99 USD
The applicable shipping cost will be displayed during checkout before you complete your payment.
Shipping availability and applicable fees may vary depending on the destination, order details, or other circumstances.
If different shipping options are available for your order, the applicable options and charges will be presented at checkout.
4. Fulfillment & Shipping Origin
To provide efficient order fulfillment, products may be shipped from our own facilities or from trusted partner fulfillment facilities.
The fulfillment location may depend on:
- Product availability;
- Inventory location;
- Order volume;
- Delivery destination;
- Logistics arrangements.
For this reason, we do not guarantee that every order will be shipped from a particular city, country, warehouse, or facility.
Your order may also be fulfilled through more than one facility where necessary, which may result in separate shipments or tracking information for different products.
5. Tracking Your Order
Once your order has been shipped, you will generally receive a shipping confirmation email containing available tracking information.
Please allow some time for tracking information to become active after the carrier receives and scans the shipment.
Tracking updates may occasionally be delayed due to:
- Carrier processing;
- Transfers between logistics facilities;
- International transportation;
- Customs processing;
- Local delivery procedures.
If your tracking information does not appear immediately, we recommend allowing additional time for the carrier's system to update.
If you have questions regarding your shipment, please contact our customer support team.
Email:
service@verunaro.com
6. International Shipping
We provide international shipping where available.
Shipping availability may depend on:
- Destination country or region;
- Carrier availability;
- Local delivery restrictions;
- Product restrictions;
- Customs requirements;
- Other logistical considerations.
If we are unable to ship an order to the destination provided, we may contact you regarding the available options.
International shipments may also be subject to customs procedures, import requirements, or other destination-specific regulations.
7. Customs, Duties & Import Charges
Depending on the destination country or region, an order may be subject to customs duties, import taxes, handling charges, or other fees imposed by local authorities.
Such charges are generally determined by the destination country and may vary according to local regulations and the nature or value of the shipment.
Where applicable, customers may be responsible for charges imposed by customs authorities or other local agencies.
Because customs requirements differ between jurisdictions, we recommend checking the applicable requirements in your destination country before placing an international order.
8. Delayed, Lost, or Unusual Shipments
Although we work with logistics partners to support reliable delivery, shipping delays can occasionally occur.
If your tracking information has not been updated for an extended period or your package appears to be significantly delayed, please contact us.
To help us review the shipment, please provide:
- Order number;
- Tracking number;
- Destination information;
- Relevant shipping details;
- Any additional information regarding the delivery issue.
Our customer support team will review the available information and work with the relevant logistics provider where appropriate to assist with the situation.
Please understand that some delivery delays may result from circumstances outside our reasonable control, including customs procedures, carrier disruptions, severe weather, transportation interruptions, or unusually high shipping volumes.
9. Updating Your Shipping Address
If you need to change your shipping address after placing an order, please contact us as soon as possible.
Address changes can generally only be requested before the order enters processing or shipment preparation.
Once an order has been processed, packed, transferred to a carrier, or shipped, we may no longer be able to modify the delivery address.
If an address change cannot be completed, any available options will depend on the status of the shipment and the applicable carrier procedures.
Customer Support Email:
service@verunaro.com
10. Shipping Address Information
Your shipping address may be different from your billing address.
Customers are responsible for providing shipping information that is:
- Accurate;
- Complete;
- Current;
- Sufficient for successful delivery.
Please carefully review your shipping information before completing your purchase.
Incorrect or incomplete information may result in delivery delays, failed delivery attempts, additional carrier charges, or the shipment being returned.
If you discover an error after placing your order, please contact us immediately. While we will make reasonable efforts to assist, an address change cannot always be guaranteed once processing has begun.
11. Order Processing Schedule
Orders are generally processed during regular business days.
Orders placed on weekends or public holidays will normally begin processing on the next available business day.
During major holidays, promotional events, seasonal campaigns, or periods of unusually high order volume, processing may take longer than the standard timeframe.
We appreciate your patience during these periods and will make reasonable efforts to keep your order moving through the fulfillment process.
12. Split Shipments
Depending on product availability, inventory location, or fulfillment arrangements, products from the same order may occasionally be shipped separately.
If this occurs, you may receive more than one shipping confirmation or tracking number.
You will not necessarily need to take any additional action, and the remaining items will continue through the applicable fulfillment process.
13. Delivery Estimates & Important Notice
The processing and delivery periods stated in this Policy are estimated timeframes rather than guaranteed delivery dates.
Delivery may take longer than expected due to circumstances such as:
- Customs clearance;
- Carrier delays;
- Weather conditions;
- Transportation disruptions;
- Public holidays;
- High seasonal shipping volumes;
- Incorrect or incomplete address information;
- Events beyond our reasonable control.
Where a delay occurs, we will make reasonable efforts to provide assistance and, where available, relevant shipping information.
14. Contact Information
If you have questions about shipping, tracking, delivery times, address changes, or other delivery-related matters, please contact us.
Brand Name
Verunaro
Legal Company Name
Guangzhou Xin'an E-Commerce Co., Ltd.
Customer Support Email
Business Address
Room 310, Building 1, No. 210 Hedong South Road, Jiangpu Subdistrict, Conghua District, Guangzhou, Guangdong, China
Our customer support team will review your inquiry and provide assistance based on the circumstances of your order.
Thank You
Thank you for choosing Verunaro.
We are committed to making every stage of your order journey—from checkout to delivery—as clear, convenient, and dependable as possible.