Terms of Purchase
These Purchase Terms (“Terms”) apply to all purchases of products made through:
The Site is operated by Guangzhou Xin'an E-Commerce Co., Ltd., doing business as Verunaro.
Verunaro is a brand operated by Guangzhou Xin'an E-Commerce Co., Ltd.
By placing an order through the Site, you acknowledge that you have read, understood, and agreed to these Purchase Terms, together with our other applicable policies, including:
- Terms of Service
- Privacy Policy
- Shipping Policy
- Return & Refund Policy
- Any other policies or terms published on the Site that apply to your purchase
If you do not agree to these Terms, please do not place an order through the Site.
1. General Purchase Requirements
By placing an order with Verunaro, you confirm that:
- You are legally capable of entering into a binding purchase agreement under the laws applicable to you;
- The information you provide during checkout is accurate, complete, and current;
- You are authorized to use the payment method provided for the purchase;
- You comply with all applicable laws and regulations relating to the purchase, possession, importation, and receipt of the products you order.
Where permitted by applicable law, communications with our customer support team may be reviewed or retained as reasonably necessary to provide order assistance, verify transactions, resolve disputes, maintain service quality, and improve our customer support operations.
2. Privacy & Personal Information
Personal information collected through the Site, checkout process, email communications, or interactions with our customer support team will be handled in accordance with our Privacy Policy.
Our Privacy Policy explains how personal information may be collected, used, disclosed, retained, and protected in connection with our services.
We may update our Privacy Policy from time to time when reasonably necessary due to operational, legal, regulatory, or service-related changes. Any updated version will be made available through the Site.
3. Order Submission & Acceptance
After successfully submitting an order, you will generally receive an order confirmation email containing relevant order details.
Please note that receiving an order confirmation does not necessarily mean that your order has been finally accepted for fulfillment.
We reserve the right, where reasonably necessary and permitted by applicable law, to review, modify, delay, or cancel an order, including in circumstances involving:
- Product availability or inventory issues;
- Inaccurate product descriptions, specifications, or pricing;
- Obvious technical or system errors;
- Suspected unauthorized, fraudulent, or otherwise irregular transactions;
- Incomplete or inaccurate customer information;
- Circumstances that prevent us from reasonably fulfilling the order.
If we cancel an order for which payment has already been received, any applicable refund will be handled in accordance with the circumstances of the cancellation and our applicable policies.
4. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, availability information, and pricing displayed on the Site are accurate and up to date.
However, certain differences may occur due to:
- Screen or display settings;
- Photography and lighting conditions;
- Product updates or variations;
- Packaging changes;
- Technical limitations;
- Availability of particular product versions.
Such differences do not necessarily constitute a defect or non-conformity.
If the product you receive is materially different from the product information presented on the Site, please contact our customer support team. Your request will be reviewed in accordance with our Return & Refund Policy and applicable law.
5. Pricing & Pricing Errors
We make reasonable efforts to display accurate product prices and related charges on the Site.
In the event of an obvious pricing error caused by a technical issue, system malfunction, inaccurate information, or an unintended listing error, we may, where permitted by applicable law:
- Contact you regarding the pricing discrepancy;
- Cancel the affected order;
- Provide an opportunity to place the order at the correct price, where applicable; or
- Provide another appropriate resolution.
If an order is canceled after payment has been received, any applicable refund will be processed according to the circumstances and applicable policies.
6. Product Availability
Product availability may change without prior notice depending on inventory levels, supplier availability, demand, destination requirements, and other operational circumstances.
We do not guarantee that every product displayed on the Site will remain available at all times.
If a product becomes unavailable after you place an order, we may contact you regarding available options. Depending on the circumstances, this may include cancellation of the affected item and an applicable refund.
7. Processing & Delivery
Orders are processed and delivered in accordance with the timelines, shipping methods, conditions, and limitations described in our Shipping Policy.
Estimated delivery times are provided for general guidance and may vary depending on circumstances including:
- Delivery destination;
- Shipping method selected;
- Carrier operations;
- Customs clearance procedures;
- Import requirements;
- Weather or transportation disruptions;
- Holidays or periods of unusually high shipping volume;
- Other circumstances beyond our reasonable control.
An estimated delivery time does not constitute a guaranteed delivery date unless expressly stated otherwise.
If you experience an unexpected delivery issue, please contact our customer support team for assistance.
8. Product Use & Disclaimer
Before placing an order, customers are responsible for reviewing the available product information and determining whether the product is suitable for their intended use and permitted in their location.
Product specifications, packaging, labeling, instructions, included accessories, and other presentation details may vary depending on product updates, destination requirements, regulatory considerations, or inventory availability.
Customers should carefully review product information before purchase and follow any applicable product instructions, warnings, or usage guidance provided with the product.
9. Taxes, Duties & Customs Charges
Depending on the destination country or region, an order may be subject to applicable taxes, customs duties, import fees, or other charges imposed by local authorities.
Where such charges are not included in the purchase price or shipping charges displayed at checkout, the customer may be responsible for paying them when required by applicable law or the relevant shipping arrangement.
Customs procedures and applicable charges may vary by destination. Customers are responsible for complying with applicable local import requirements relating to products ordered through the Site.
10. Returns, Refunds & Other Remedies
Returns and refunds are subject to our Return & Refund Policy, as well as any rights and remedies that cannot be excluded under applicable law.
If you believe that an order is eligible for a return, refund, replacement, or other remedy, please contact our customer support team before taking further action.
Please refer to our Return & Refund Policy for detailed eligibility requirements, procedures, and applicable conditions.
11. Changes to These Purchase Terms
We may revise these Purchase Terms from time to time to reflect changes in our business operations, services, legal requirements, or regulatory obligations.
When changes are made, the updated version will be published on the Site with an updated effective date where appropriate.
The version of these Terms applicable to an order will generally be the version in effect at the time the order is placed, unless otherwise required by applicable law.
12. Contact Information
If you have questions about these Purchase Terms, an existing order, product information, payment, delivery, returns, or other customer support matters, please contact us using the information below.
Brand Name
Verunaro
Legal Company Name
Guangzhou Xin'an E-Commerce Co., Ltd.
Customer Support Email
Business Address
Room 310, Building 1, No. 210 Hedong South Road, Jiangpu Subdistrict, Conghua District, Guangzhou, Guangdong, China
We aim to provide clear information and responsive assistance throughout your shopping experience with Verunaro.